SriLankan Airlines has made customer service easier with the launch of AI-powered chatbot Yaana, designed to provide fast and intelligent support to travelers. Developed with CodeGen International (Pvt) Ltd., AI-powered chatbot Yaana is now active on the airline’s official website, ready to assist with booking details, flight changes, and general inquiries. This chatbot improves response times and helps customers get the information they need quickly
Yaana’s Role in Enhancing Customer Experience
With AI-powered chatbot Yaana, the travel experience becomes more convenient and stress-free. It not only handles routine queries efficiently but also supports passengers during unexpected disruptions. If a flight gets canceled unexpectedly or there’s a need for a quick booking change, AI-powered chatbot Yaana delivers prompt and clear support. Its direct link with airline systems ensures passengers receive the most current and reliable information.
Since its introduction, AI chatbot Yaana has efficiently handled close to 12,000 customer queries, successfully resolving 88% of them independently without any human assistance. This impressive efficiency ensures that passengers receive immediate assistance, reducing wait times significantly.
How Yaana Supports Passengers in Real-Time
What truly sets SriLankan Airlines Yaana apart is its ability to scale. According to Dimuthu Tennakoon, Head of Worldwide Sales and Distribution, Yaana is expected to handle five times its current volume of queries effortlessly. Its multilingual capabilities make it accessible to a global audience, ensuring travelers from different regions feel supported.
During unexpected disruptions, the SriLankan Airlines chatbot becomes even more valuable. It helps passengers with alternative travel options, personalized booking guidance, and real-time updates, minimizing stress during challenging situations.
How to Access AI-Powered Chatbot Yaana
Travelers can connect with AI-powered chatbot Yaana directly through:
- The SriLankan Airlines corporate website
- Mobile customer service portals
- Real-time chat features on booking platforms
This level of accessibility ensures that no matter where you are, Yaana is ready to assist.
Also Read: The Rise of Artificial Intelligence: How Google’s Bard Chatbot is Changing the Game
Seamless Travel with Yaana’s AI Support
As AI in airline customer service continues to evolve, tools like Yaana represent a shift towards more responsive, efficient, and passenger-focused support. Thanks to Yaana’s cutting-edge technology and continuous assistance, SriLankan Airlines is making air travel simpler and more comfortable for passengers.
FAQs
How do I access SriLankan Airlines Yaana?
You can access Yaana via SriLankan Airlines’ website, mobile portals, and real-time chat on booking platforms.
Can AI-powered chatbot Yaana help during flight disruptions?
Yes, Yaana offers alternative travel options, real-time updates, and booking guidance during flight disruptions.
Does AI-powered chatbot Yaana support multiple languages?
Yes, Yaana supports multiple languages for easy assistance worldwide.
Is AI-powered chatbot Yaana available 24/7?
Yes, Yaana is available 24/7 for instant support anytime, anywhere.
Can I speak to a human agent if needed?
Yes, Yaana can transfer you to a human agent if needed.
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