How Technology at Airports in India Is Revolutionizing the Passenger Experience?

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Technology is shaping the way we travel. And as new India is embracing new technologies, Indian aviation is seeing immense growth. With upgrades in technology at airports in India, passengers are experiencing faster check-in. 

From biometric check-ins to AI-driven baggage handling, Indian airports are adopting innovative solutions to streamline processes and improve efficiency. Continue reading to know how technology at Indian airports is revolutionizing passenger experience. 

Digi Yatra Making Check-In Quick 

As part of the Digital India initiative, the country launched Digi Yatra in December 2022. Highlighting the country’s digital innovation in the aviation sector, this program utilizes facial technology and lets passengers navigate through various airport checkpoints without the need for physical documents. 

By simply uploading a selfie and travel details via the Digi Yatra app, travelers can enjoy a paperless and contactless journey. It is currently operational at around 28 airports, including major hubs like Delhi, Bengaluru, and Hyderabad. According to many travelers, Digi Yatra has significantly reduced queue times and enhanced overall efficiency. 

Delhi Airport Adopting AI for Seamless Operations 

Indira Gandhi International Airport in Delhi has implemented the UTAM (Unified Turnaround Management) system. It is an AI-powered platform that integrates real-time data to monitor aircraft movements, ground equipment, and vehicles. 

This system leverages machine learning and IoT technologies to optimize airside operations, ensuring timely departures and arrivals while enhancing safety protocols. So if you were on long-haul flights to Delhi, your airport experience after the flight can be comparatively less overwhelming.  

Real-Time Information with ‘aviio’ Platform

Many airports under Adani have introduced ‘aviio’, a technology platform designed to provide passengers with real-time updates on various aspects of their journey. This includes security wait times, gate changes, and baggage status. 

Furthermore, by offering timely information, ‘aviio’ empowers passengers to make informed decisions and reduces uncertainty during their airport experience. 

Smart Baggage Handling System

In order to streamline operations with new technology at airports in India, state-of-the-art baggage handling systems equipped with advanced tracking technologies are being deployed.

Interestingly, these systems utilize RFID tags and automated sorting to ensure accurate and efficient luggage management. This minimizes the chances of lost or delayed baggage and enhances passenger satisfaction. 

Also Read: Artificial Intelligence in Baggage Handling

Cloud-Based Solutions for Operational Efficiency

The Airports Authority of India (AAI) has implemented cloud-based technologies across approximately 43 airports to facilitate common-use passenger experience. 

This approach allows multiple airlines to share infrastructure such as check-in counters and boarding gates. This optimizes resource utilization and reduces operational costs. 

Addressing Privacy and Data Security Concerns

There have been a lot of concerns regarding privacy due to the rise in use of technology at airports. Specifically as more airports have been adopting Digi Yatra, people are raising data security concerns. 

Efforts are underway to address these concerns through transparent data policies and regular audits to ensure passenger information is protected. 

Infrastructure Upgrades for Enhanced Capacity

Huge investments are being made to upgrade airport infrastructure, incorporating technological advancements to handle increasing passenger volume. 

For instance, Surat Airport’s new terminal was inaugurated in December 2023 with new features. It has modern amenities like aerobridges with Visual Docking Guidance Systems (VDGS), energy-efficient designs, and expanded capacity to accommodate more travelers. 

With new technology at Indian airports, passengers are having better airport experiences. In a few years, travel can be completely revolutionized. City Village News will keep you updated with the latest happenings in the tech and aviation industry. 

Make use of Indian Eagle deals to book low-cost flights from USA to India. In the meantime, comment below and let us know what you think about technology at airports in India.

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